Our Services

SUWASH, LLC Terms of Service

Effective date: Sep 11, 2024

Terms of Sale

The Terms of Sale are part Suwash’s Terms of Use and are additional terms by which all Users or guests abide when using the Service.When you book online or via phone with Suwash, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Packages

Prices and wash packages contents are subject to change at Suwash’s discretion at anytime; all such changes will be reflected on website.

Payment Terms & Conditions

Bookings are charged upon completion of the service requested. Suwash accepts cash, debit and, Credit Card. Any Card Declined will lead Suwash to ask the customer to find a solution for the payment of the service provided. Suwash will start a collection process 48 hours after getting the customer’s Credit Card refused.

Booking Terms & Conditions

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. Suwash will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with your car detailing specialist. All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service. We reserve the right to take a debit or credit card details to secure the booking. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. Suwash reserves to the right to upgrade your detail package or charge an hourly rate of $100/hour (or proportion there of) for any work that is not within the boundaries of the booking at the discretion of SUWASH, LLC. A minimum surcharge of $200 will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.

Late Cancelation & Rescheduling

You may reschedule or cancel any appointment up to 24 hours before the appointment date. However, inside of the 48 hour period, a $50 fee is subject to be charged to compensate our technician. This rule applies for all mobile car detailing services.

Satisfaction Policy

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge. Any claims must be filed within 48 hours of the completion of the service by phone (843-415-3626), email (alejandro@suwash.com), or text message (843-415-3626). Pictures of the area must be texted to (843-415-3626) or emailed to (alejandro@suwash.com) within 24 hours of the claim being made.

Appointment Time

Due to traffic or exceptional circumstances, our technician might arrive late. Please allow a 30-90 minute arrival window for jobs booked online or by phone. Suwash shall do its best to let you know about any delay of delivery.

Coupon & Refferal Policy

From time to time, Suwash may offer a referral program which enables you to earn credits redeemable for Suwash services by sharing a unique referral link provided to you by Suwash (“Referral Link”) with your friends.Note that combining credits & coupons is not possible. To qualify for credits, the referred customer must be a new customer of Suwash and use your Referral Link to sign up for the Services. You may not collect referrals by:

-self-referring by using multiple or false names, identities, accounts or email addresses;
-referring anyone who is an existing Suwash customer, including an existing customer with an account under an alternate email address;
-using spam or sending unsolicited emails to persons they don’t personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
-posting on message boards, public forums, coupon sites or other online venues;
-permitting another individual to use the referring customer’s account;
-referring fake people to Suwash, impersonating another person, or otherwise providing Suwash with false or misleading information;
-using the Referral Link in any manner that is disparaging or that otherwise portrays Suwash in a negative light; or
-referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
-If Suwash determines in its sole discretion that there has been a violation of these terms, Suwash reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Suwash reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

Website Terms of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials
2. (information or software) on Suwash, llc website for personal,
3. non-commercial transitory viewing only.This is the grant of a license,
4. not a transfer of title, and under this license you may not:
5. Modify or copy the materials
6. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
7. Attempt to decompile or reverse engineer any software contained on Suwash, LLC website
8. Remove any copyright or other proprietary notations from the materials
9. Transfer the materials to another person or “mirror” the materials on any other server.
10. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Suwash, llc at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Suwash, llc web site are provided “as is”. Suwash, llc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Suwash, llc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on  Internet site, even if Suwash, llc or a Suwash, llc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Suwash, llc web site could include technical, typographical, or photographic errors. Suwash, llc does not warrant that any of the materials on its web site are accurate, complete, or current. Suwash, llc may make changes to the materials contained on its web site at any time without notice. Suwash, llc does not, however, make any commitment to update the materials.

6. Links

Suwash, llc has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Suwash, llc of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Suwash, llc may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Suwash, llc web site shall be governed by the laws of the State of Bluffton without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Changes

Suwash reserves the right to modify this statement at any time. Any changes to this Terms of Service will be listed in this section, Suwash does not make any commitment to update the materials.

Service Agreement

This document outlines the responsibilities that bind you (hereinafter mentioned as "Client," "Customer," or "you") and Suwash Mobile Detailing LLC (referred to henceforth as "Suwash," "contractor," "technician," "us," "our," or "we"), along with the corresponding commitments you have toward us concerning the service(s) you acquire. Upon availing our service, you unequivocally consent to abide by the complete terms delineated in this agreement, devoid of any alterations on your part. Through reserving or utilizing the services of Suwash, you hereby affirm your acceptance of the ensuing conditions:

Cancellation Policy

We detail rain or shine and are prepared for most any weather conditions including but not limited to rain.

Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. The following terms and conditions apply to all appointments:
‍
-We require 48 hours notice to cancel or reschedule any appointment or service.
-Suwash reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.
-Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by Suwash and will be considered a cancellation policy violation which will result in a $80 cancelation charge.
-Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed for $80 based on the above cancellation policy guidelines.

Operating & Moving Your Vehicle

Customer will give Suwash access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Suwash technician.

Time Limit

All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned technician. The time starts as soon as the technician completes client check in and initial equipment setup.

Detail Time Limits Are As Follows:
‍
-Bronze Package1.5 – 2.0 hours
-Silver Package 2.5 hours
-Gold Package 3.5 hours
-Diamond Package 4.5 hours

Quality of Service

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Suwash will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our Suwash technician.

Accidents, Pre-Existing Condition & Damage

Suwash Detail and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold Suwash Mobile Auto Detailing LLC liable for any pre-existing damages to your vehicle. Suwash limits its liability to the total dollar amount of each job.

Fees, Terms of Service & Payment Terms

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Suwash has the right to charge an extra dirty fee totaling $100 per hour if the detail job takes significantly longer than expected at the discretion of Suwash. This fee is normally reserved for vehicles which take more than the allocated time limit. We will inform you of the possible fee before or during the detailing process.

Providing Feedback & Photos

We ask for your feedback. Please send us an email at (alejandro@suwash.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of Suwash to use pictures of your vehicle for marketing purposes and to publish on its website or any of our Social Media. Your personal information will not be shown in the photos.

Termination of Service

Suwash may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Suwash Mobile Auto Detailing LLC. Instances of service termination include: going behind our back and working directly with Suwash employees instead of going through the company, being rude or harsh to Suwash employees, or any other reason we determine to be worthy of service termination at our discretion.

Suwash Changes

Suwash reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Suwash does not make any commitment to update the materials.

I Understand That

-By using our services you hereby understand that Suwash does not guarantee any specific outcomes or results with our detailing services.
-Your payment to Suwash is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
-Suwash limits its liability to the total dollar amount of each job.If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $100 per hour on top of the total cost at the discretion of Suwash employees (we will warn you).
-Because we order materials for the job on demand, deposits made are non-refundable.
-All Sales Are Final.